DELIVERY AND RETURNS

DELIVERY


We aim to deliver your purchased items to the place and person of your choice in perfect condition and as quickly as possible.

We offer the following services with Courier It and Globe flight Couriers: -


Next day by 17h00 - R120 Cape Town
Next day by 17h00 - R140 Western Cape Outlying Areas
Next day by 17h00 - R160 JHB/DBN
Within 3 Days - R190 All other areas in SA


CourierIt & Globeflight deliver from Monday to Friday from 09h00 till 17h00. 

We will email you as soon as your order has been dispatched. We will send you a tracking number in the email and you can track your shipment.

Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.

All orders will be dispatched within 3 working days subject to payment, address verification and availability of items. We will contact you if there is any delay or if any items are out of stock.

Insurance
Your order is insured by Shop-Label whilst it is in transit with CourierIt or Globeflight Couriers . Once you have signed to say you have received your purchase it then becomes your responsibility. If someone other than yourself is signing to take delivery of your purchase (i.e. having it delivered to the office or sending an item as a gift) then you are accepting that their signature is proof of delivery and responsibility of that purchase is still transferred over to you.


RETURNS AND EXCHANGE POLICY

Unsuitable items may be refunded or exchanged within 7 days of your purchase.  Please note that sale items cannot be refunded, they can only be returned and exchanged for a credit note.

Returning or exchanging an item is simple: -

    1. Email us at returns@shop-label.com within 7 days of purchasing your item to request your return or exchange.
    2. All tags must be still be on the item in order for us to issue a full refund.
    3. Customers returning items will be charged the appropriate courier rate depending on the area in which they reside.
    4. We will notify you by email when we have received and accepted your return/exchange.
    5. Jewellery: We are unable to accept any returns or exchanges for pierced earrings.


    Exchanges
    We will only exchange an item for the same item in a different size, subject to availability. If you require an alternative style you need to place a new order.

    Acceptance of Returns or Exchanges
    The product you wish to return or exchange must be in exactly the same condition that you received it in that is new, unworn and unused with all the original packaging and garments attached.

    Shop-Label will not accept any item with any indication that it was used or worn. If we are unable to accept the return or exchange it will be sent back to the purchaser.

    Please note, we are unable to accept any exchanges for pierced earrings.

    Any request received after 7 days to return or exchange or any items received after 14 days to return or exchange will be accepted at our discretion and you may only receive a store credit.

    Faulty Items
    Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange.

    If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. We do have a service to repair faulty items.