Refund policy

RETURNS AND EXCHANGE POLICY

Unsuitable items may be refunded in full or exchanged within 7 days of receiving your purchase.  Please note that no refunds will be allowed on Sale or Promotional (discounted) items. Items can be returned and exchanged for a credit note.

Returning or exchanging an item is simple: -

 

1. Email us at returns@shop-label.com within 7 days of receiving your purchase to arrange a collection.
2. All tags must be still be on the item in order for us to issue a full refund.
3. Customers returning items will be charged the appropriate courier rate depending on the area in which they reside.
4. We will notify you by email when we have received and accepted your return/exchange.

Exchanges
We will only exchange an item for the same item in a different size, subject to availability. If you require an alternative style you need to place a new order.

Acceptance of Returns or Exchanges
The product you wish to return or exchange must be in exactly the same condition that you received it in that is new, unworn and unused with all the original packaging and garments attached.

Shop-Label will not accept any item with any indication that it was used or worn. If we are unable to accept the return or exchange it will be sent back to the purchaser.

Any request received after 7 days to return or exchange or any items received after 14 days to return or exchange will be accepted at our discretion and you may only receive a store credit.

Faulty Items
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. We do have a service to repair faulty items.

We will only offer you a full refund if the item is deemed faulty after full inspection by the manufacturer and we cannot replace/exchange it.