Terms of service
CUSTOMER SERVICE
Welcome to Shop-Label.com, a luxury fashion retail website (the “website”). By accessing our website you are agreeing to the terms and conditions (the “terms”) set out below. Please read through the terms carefully before placing your order. If you do not agree to them then you may not use our website.
The Shop-Label website is provided solely for your personal, use for the sale of clothing, accessories and other items. You may not use this website for any commercial purpose.
We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and Shop-Label chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Cape Town, South Africa.
We reserve the right to change these terms at our own discretion and without any prior notice. Your continued use of this site following a change shall signify your agreement to be bound by the modified terms and conditions.
PURCHASE OF PRODUCTS
If you need help with how to shop on our website please call us on +27 21 794 7699 or email us hello@shop-label.com
When you order an item from the website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
If there are any problems with your order we will contact you immediately.
Once you have checked out you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
Once you have placed an order on our website we will email you the details of the product(s) you would like to purchase, the value that will be debited from your card and a payment reference. This is not an order confirmation or an order acceptance from Shop-Label.
Acceptance of your order is completed when we have received payment for the items you wish to purchase and we have emailed you to acknowledge receipt of payment.
PAYMENT OPTIONS
Payment can be made online using Visa, Mastercard, Amex or Diners or you can pay by EFT. Please note that orders will not be shipped until we have received payment.
Paying by Credit card
All credit cards payments transactions on this website are processed using PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer (SSL3) and no credit cards are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The credit card that you are using must be yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
Paying by EFT
If you choose to pay by EFT we will email you our bank account details. Once payment has been made a payment confirmation must be emailed to us at hello@shop-label.com
DELIVERY
We aim to deliver your purchased items to the place and person of your choice in perfect condition and as quickly as possible.
We offer the following services with CourierIt and Globeflight Couriers: -
Next day by 17h00 - R140 Cape Town
Next day by 17h00 - R160 Western Cape Outlying Areas
Next day by 17h00 - R180 JHB/DBN
Within 3 Days - R200 All other areas in SA
CourierIt & Globeflight deliver from Monday to Friday from 09h00 till 17h00.
We will email you as soon as your order has been dispatched. We will send you a tracking number in the email and you can track your shipment.
Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.
All orders will be dispatched within 3 working days subject to payment, address verification and availability of items. We will contact you if there is any delay or if any items are out of stock.
Insurance
Your order is insured by Shop-Label whilst it is in transit with CourierIt or Globeflight Couriers . Once you have signed to say you have received your purchase it then becomes your responsibility. If someone other than yourself is signing to take delivery of your purchase (i.e. having it delivered to the office or sending an item as a gift) then you are accepting that their signature is proof of delivery and responsibility of that purchase is still transferred over to you.
PRODUCT INFORMATION
We have taken great care to ensure that the items on the website are presented to you, the customer, as accurately as possible. However, the colour clarity of items will depend upon your computer monitor, therefore we are not able to guarantee that the colour of the actual item is 100% accurate.
All sizes and measurements are approximate, although we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are SA sizes. Please refer to the size guide for clarification.
