As you are probably aware, sizes can vary between designers. To help you choose your size, from the different sizes used around the world, we have created the chart below as a guide. With each product we give a detailed description, the material that it’s made of, the washing instructions and where necessary (eg: Jeans) the measurements of each size per item to give you an overview of the product.
81 - 85cm
86 - 90cm
91 - 95cm
96 - 100cm
61 - 65cm
66 - 70cm
71 - 75cm
76 - 80cm
84 - 90cm
98 - 104cm
105 - 112cm
We are here to help, so should you still feel unsure or have further sizing questions, please email us at firstname.lastname@example.org or call us on +27 21 794 7699
We aim to deliver your purchased items to the place and person of your choice in perfect condition and as quickly as possible.
We offer the following services with CourierIt and Globeflight Couriers: -
Next day by 17h00 - R120 Cape Town Next day by 17h00 - R140 Western Cape Outlying Areas Next day by 17h00 - R160 JHB/DBN Within 3 Days - R190 All other areas in SA
CourierIt & Globeflight deliver from Monday to Friday from 09h00 till 17h00.
We will email you as soon as your order has been dispatched. We will send you a tracking number in the email and you can track your shipment.
Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.
All orders will be dispatched within 3 working days subject to payment, address verification and availability of items. We will contact you if there is any delay or if any items are out of stock.
Insurance Your order is insured by Shop-Label whilst it is in transit with CourierIt or Globeflight Couriers . Once you have signed to say you have received your purchase it then becomes your responsibility. If someone other than yourself is signing to take delivery of your purchase (i.e. having it delivered to the office or sending an item as a gift) then you are accepting that their signature is proof of delivery and responsibility of that purchase is still transferred over to you.
RETURNS AND EXCHANGE POLICY
Unsuitable items may be refunded or exchanged within 7 days of your purchase. Please note that sale items cannot be refunded, they can only be returned and exchanged for a credit note.
All tags must be still be on the item in order for us to issue a full refund.
Customers returning items will be charged the appropriate courier rate depending on the area in which they reside.
We will notify you by email when we have received and accepted your return/exchange.
Exchanges We will only exchange an item for the same item in a different size, subject to availability. If you require an alternative style you need to place a new order.
Acceptance of Returns or Exchanges The product you wish to return or exchange must be in exactly the same condition that you received it in that is new, unworn and unused with all the original packaging and garments attached.
Shop-Label will not accept any item with any indication that it was used or worn. If we are unable to accept the return or exchange it will be sent back to the purchaser.
Any request received after 7 days to return or exchange or any items received after 14 days to return or exchange will be accepted at our discretion and you may only receive a store credit.
Faulty Items Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. We do have a service to repair faulty items.